Explore our policies to understand your rights, our terms of service, privacy practices, and how we use cookies. Your satisfaction and trust are important to us, and this page outlines the guidelines and agreements that govern your interaction with Urban Hide. Read on to ensure a secure and transparent experience with our leather utility bags.
Consumer Rights
Return Policy:
At Urban Hide, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 14 days of receiving your order. Please note that the item must be unused, in its original condition, and in the original packaging. To initiate a return, please contact our customer service team at [contact@urbanhide.com].
Cancellation Period:
You have the right to cancel your order within 14 days of receiving your goods without providing any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Terms and Conditions
Sale Terms:
By placing an order with Urban Hide, you agree to the following terms and conditions. Please read these terms carefully before placing your order. If you do not agree with any part of these terms, please do not proceed with your order.
Payment Methods:
We accept various payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are securely processed, and your payment information is never stored.
Delivery Information:
Shipping costs and delivery times are calculated at checkout based on your location. Please review our Shipping & Delivery page for more information.
Prices:
All prices on our website are in GBP and include VAT where applicable. Urban Hide reserves the right to adjust prices at any time.
Privacy Policy
Data Collection:
Urban Hide collects personal information when you place an order on our website. This information includes your name, contact details, shipping address, and payment details. We use this information solely for processing your order and providing customer support.
Data Security:
Your data is stored securely and treated with the utmost confidentiality. We employ industry-standard security measures to protect your information from unauthorized access.
Cookies
Cookie Usage:
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. By using our website, you consent to the use of cookies. You can manage your cookie preferences in your browser settings.
EU Cookie Law Compliance:
In accordance with the EU Cookie Law, we request your consent before placing non-essential cookies on your device. By continuing to use our site, you agree to our use of cookies.